Frequently asked questions

Bus tickets

How do I search for a bus? Enter where you are leaving from, where you are going, your travel date and the number of travellers on the home page or the Bus page, then hit Search.

Can I book a round trip? Yes. Select Round trip on the search form, pick your outbound departure, then your return.

What does "fare rules" mean? Fare rules are the bus operator's conditions for your ticket — whether it can be cancelled or changed, until when, any fee, and whether you get money or a travel voucher back. They are shown on each fare before you book.

How do I cancel or change a booking? Go to My trips in your account, open the booking and choose the change or cancel option. What is possible depends on your fare's rules. If the rules do not allow it, you can send a request to the bus company from the same page.

Can I choose my seat? Where the operator offers seat selection, you choose seats on the bus plan while booking.

Can I bring extra luggage? The luggage allowance is shown on each fare. Where the operator sells extra bags, you can add them while booking.

Payments and refunds

What payment methods are accepted? We accept major credit and debit cards, and wallet balance can be applied at checkout if your account has funds.

Is my payment information secure? Yes. All transactions run over TLS-encrypted connections and are processed by PCI-DSS certified payment processors. We never store your full card details.

How long does a refund take? Once processed, refunds take 5–10 business days to appear depending on your bank or card issuer. You receive an email confirmation when the refund is initiated.

My payment failed — what should I do? Double-check your card details and billing address. If the issue persists, try a different payment method or contact your bank — or reach our support team.

Account

How do I create an account? Click Sign up at the top of any page, enter your email, set a password and verify your email address.

I forgot my password — how do I reset it? Use Forgot password on the login page. We email you a 6-digit code; enter it with your new password to finish. Check spam if it doesn't arrive within a few minutes.

How do I update my personal details? Go to Account and update your name, email, phone or password. Changes take effect immediately.