Support centre
How can we help?
Find answers to common questions, manage your bookings, or reach the team directly.
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Frequently asked questions
How do I change or cancel my booking?
Log in to your account and go to My Trips. Select the booking you want to change or cancel. What is possible depends on your fare's rules — always check them before cancelling. Some fares are non-refundable.
How long does a refund take?
Refunds typically take 5–10 business days to appear on your original payment method once processed. You will receive an email confirmation as soon as we initiate the refund.
I didn't receive my tickets. What should I do?
Check your spam or junk folder first. If you still can't find them, log in to your account and go to My Trips: your tickets and their QR codes are shown on the booking.
Can I choose my seat or bring extra luggage?
Where the bus company offers them, you choose seats on the bus plan and add extra bags while booking. The luggage allowance of each fare is shown before you pay.
How do I update passenger details?
Where your fare allows name changes, open the booking in My Trips and change the names there. Otherwise contact us with your booking reference.
What payment methods are accepted?
We accept all major credit and debit cards. Depending on your region, local payment methods may also be available. If your account has wallet funds, those can be used at checkout too.
Is my payment information secure?
Yes. All transactions are processed over encrypted connections (TLS). We do not store full card numbers — payments are handled by PCI-DSS compliant processors.
More questions answered on the full FAQ page.
Contact us
Send us a message
Use the contact form and the team that can see your booking will reply.
Email support
Write to support@bussheba.com — we reply within 24 hours.
Already have an account?
Signed-in customers get help tied to their bookings — history, tickets and personalised support, all in one place.